Work Overload, Job Stress, and Job Performance Among Non-Teaching Employees of President Ramon Magsaysay State University, Philippines

Abstract

This study investigated the factors influencing work overload, job stress, and job performance among non-teaching personnel of President Ramon Magsaysay State University (PRMSU) using a descriptive-correlational design. It examined employee profiles alongside their level of workload, stress, and performance. Most respondents were female Administrative Aides with bachelor’s degrees and an average of nine years in service, reporting very satisfactory performance. They agreed on the presence of work overload, role conflict, unfulfilled commitment, and stress—mainly from time pressure and workload—while disagreeing on experiencing burnout. Significant differences in work overload, stress, and performance emerged based on educational attainment, assignment location, and position. A strong positive correlation was found between work overload and job stress, while a moderate negative correlation was observed between work overload and performance. Employees in central campuses and those with higher qualifications reported more institutional pressure, impacting well-being and commitment. Despite challenges, contextual performance remained high, and counterproductive behaviors were minimal. The study highlights the need for job clarity, institutional support, and fair resource distribution. An intervention plan was proposed focusing on workload management, stress reduction, and performance support. Administrators are encouraged to adopt this framework and monitor related indicators regularly. Further research is recommended to validate and expand these findings for informed policy-making in higher education.