Assessing The Delivery of Police Services by the Women and Children Protection Desk in the 4th District of Pangasinan

Abstract

This study assessed the delivery of police services of the Women and Children Protection Desk (WCPD) in the 4th District of Pangasinan in terms of reliability, responsiveness, assurance, empathy, and tangibles. It also determined the extent of challenges encountered and examined whether a significant relationship exists between the services delivered and the challenges encountered. A quantitative descriptive research design was employed using a structured questionnaire administered to 399 female respondents with prior experience with WCPD services. The weighted mean was used to determine the extent of service delivery and challenges, while the Spearman Rank-Order Correlation Coefficient (rs) was used to test the relationship between variables at a 0.05 level of significance. The findings revealed that the WCPD delivered services to a Very Great Extent across all dimensions. However, challenges such as manpower shortages, heavy workload, limited resources, and facility constraints were also experienced to a Very Great Extent. The correlation analysis showed a weak but significant relationship (rs = 0.3846, p < 0.05) between services delivered and challenges encountered, leading to the rejection of the null hypothesis. The study concludes that while the WCPD demonstrates strong service performance, addressing operational challenges is essential to sustain and enhance service quality. It is recommended that personnel deployment be increased, continuous training be provided, facilities be improved, and coordination with other agencies be strengthened.