Development Needs of DWCL Non-Teaching Personnel and Their Perceived Impact on Job Satisfaction and Organizational Commitment

Abstract

While teachers are often viewed as the primary face of academia, non-teaching personnel play an equally crucial role in the operation and stability of educational institutions, achieving successfully its goals and missions. In essence, the legal basis for the development needs of non-teaching personnel rooted from the mandate for quality education, the principles of efficient public service and effective institutional operations. This study was conducted to identify the development needs of the Divine Word College of Legazpi (DWCL) non-teaching personnel along three domain; personal, professional and research capability. An explanatory mixed-method research design was employed in conducting this study. For the quantitative phase, data were collected from a complete enumeration of the DWCL non-teaching personnel in permanent status, utilizing a modified survey questionnaire. For the qualitative phase, Focus Group Discussion (FGD) was conducted to explore their perspectives and insights with development needs, and their suggestions for the improvement and enhancement of the development needs program. The analysis of the non-teaching personnel's overall development needs consistently reveals a constant verbal interpretation of "great need" across all three key areas; personal, professional development and research capability. Though research proficiency is also identified as significant need, the lower rating implies a perceived need for more focused interventions in this particular indicator. The assessment on the perceive impact of development needs on job satisfaction and organizational commitment falls within the "high impact" verbal interpretation. This findings emphasized that provision of training do not only build competence but contributes to overall performance of employees.