Evaluating the Effectiveness of Cici in Enhancing the Communication Skills of Education Students in MSU-Sultan Naga Dimaporo

Abstract

In the 21st century, students increasingly rely on AI to enhance their skills. However, many students still struggle to strengthen their communication skills. This shows the need to study how AI can be effectively used in enhancing their communication skills. Thus, this study evaluated the effectiveness of Cici AI in enhancing the communication skills of education students at Mindanao State University – Sultan Naga Dimaporo. An experimental research design was used, employing pre-survey, post-survey, and pre-test and post-test instruments. The respondents of the study were 20 first year BSED English students officially enrolled during the Academic year 2025-2026. After the intervention of Cici. Results showed that students already had effective communication skills before the intervention through pre-survey. In the pre-test, most students demonstrated very good in terms of listening and good in writing. In the post-survey results showed a slight improvement in their perceptions after using Cici. In the post-test, most of the respondents performed excellent in listening and good in writing skills. Furthermore, Wilcoxon signed-rank test confirmed that there was a significant difference between pre-test and post-test scores in listening skills, indicating that Cici helped enhance listening skills. However, the t-test confirmed that there is no significant difference observed in writing skills. This study concludes that Cici AI can effectively enhance communication skills, particularly in listening skills. However, its effect on writing skills is not significantly improved. It implies that integrating AI tools helps in enhancing skills, writing may enhance more from extended use, targeted writing activities, and regular feedback.