Student Satisfaction under Flexible Learning Delivery: The Influence of Student Welfare, Development, and Institutional Services in Compliance with CMO No. 8, S. 2021

Abstract

Student satisfaction in higher education under flexible learning remains inadequately explained, particularly regarding the predictive role of Student Affairs and Services (SAS) in compliance with CMO No. 8, s. 2021. This study aimed to determine the relationships and influences among student welfare, student development, and institutional programs and services on student satisfaction at Davao Central College. A quantitative correlational design was employed with a stratified sample of 358 students, and data were analyzed using descriptive statistics, correlation, and multiple regression. Results revealed high levels of SAS implementation and student satisfaction, with significant differences across sex, department, and year level, and a strong combined influence of SAS components explaining 91.7% of the variance in satisfaction. It is recommended that institutions strengthen student development services, enhance counseling and financial assistance programs, and adopt data-driven, student-centered strategies to sustain and improve satisfaction in flexible learning environments.