Empathy and Public Service Delivery System in Bangladesh: A Comparative Analysis of Public and Private Service

Abstract

Empathy is one of the important mechanisms in this new era to ensure better public service delivery towards their clients and the public. For these reasons, officials should receive proper training in empathy. The employees may realise the importance of empathy or may be familiar with the term empathy, but in terms of implementation, the result is not satisfactory. But it is a good sign that the situation is changing, and bureaucrats, government officials, and private bankers are now aware of this. Besides this, personal training in empathy for top and middle management is also important.