International Journal of Research and Scientific Innovation (IJRSI)
Empathy and Public Service Delivery System in Bangladesh: A Comparative Analysis of Public and Private Service
Published June 10, 2026 • Vol. 13, Issue 5, pp. 2295–2307Open Access
DOI: 10.51244/IJRSI.2026.1305000211
Abstract
Empathy is one of the important mechanisms in this new era to ensure better public service delivery towards their clients and the public. For these reasons, officials should receive proper training in empathy. The employees may realise the importance of empathy or may be familiar with the term empathy, but in terms of implementation, the result is not satisfactory. But it is a good sign that the situation is changing, and bureaucrats, government officials, and private bankers are now aware of this. Besides this, personal training in empathy for top and middle management is also important.
Keywords: Empathy, public, government officials, private bank officials, training
| Journal | International Journal of Research and Scientific Innovation (IJRSI) |
|---|---|
| ISSN | 2321-2705 |
| Volume / Issue | Volume 13, Issue 5 |
| Pages | 2295–2307 |
| Publication date | June 10, 2026 |
| DOI | 10.51244/IJRSI.2026.1305000211 |
| Publisher | RSIS International |
| License | Open Access |
How to cite this article
Md. Istiaque Hossain Molla (2026). Empathy and Public Service Delivery System in Bangladesh: A Comparative Analysis of Public and Private Service. International Journal of Research and Scientific Innovation (IJRSI), 13(5), 2295-2307. https://doi.org/10.51244/IJRSI.2026.1305000211
BibTeX
@article{Md2026,
title = {Empathy and Public Service Delivery System in Bangladesh: A Comparative Analysis of Public and Private Service},
author = {Md. Istiaque Hossain Molla},
journal = {International Journal of Research and Scientific Innovation (IJRSI)},
volume = {13},
number = {5},
pages = {2295--2307},
year = {2026},
doi = {10.51244/IJRSI.2026.1305000211},
publisher = {RSIS International}
}