Technology-Driven Empowerment: Unveiling the Digital Workplace Experience of Indonesian Remote Workers

Abstract

The rise of digital technology has transformed remote work for Indonesian employees, offering flexibility and productivity while introducing challenges. This study uses narrative analysis through E-Interviews with 18 remote workers in major cities to explore how technology shapes work dynamics. Key themes include productivity, flexibility, work-life balance, and digital inequalities. While digital tools enhance efficiency, they also blur work-life boundaries and highlight connectivity challenges. The study concludes with recommendations for addressing digital burnout and unequal access, providing insights for companies and policymakers to improve the remote work experience in Indonesia.