The Role of Artificial Intelligence in Supply Chain Management

Abstract

The COVID-19 pandemic has significantly disrupted and increased the volatility of supply networks across many industries, complicating their management. Consequently, enterprises need flexible supply chain operations and infrastructures to address fluctuating market circumstances and the environmental implications of the existing supply chain. Supply chain management (SCM) and artificial intelligence (AI) will resolve their issues, enhance their operations, and facilitate decision-making in sales, manufacturing, procurement, and logistics. AI engineers in supply chain management (SCM) are essential for enhancing corporate operations and processes via the use of artificial intelligence. Artificial intelligence (AI) in supply chain operations represents the future of supply chains by offering insight and transparency throughout the whole marketing, planning, and distribution continuum. This research included 100 individuals employed in various firms within the supply chain sector. The findings indicate that businesses that view the integration of AI into their supply chain management systems as straightforward are more inclined to trust in AI's potential to enhance supply chain management. Furthermore, businesses that recognize AI's substantial or total capacity to decrease supply chain costs are more likely to invest in AI technology for supply chain management.