Gains and Gaps in the Civil Service Review Program of CBSUA College of Arts and Sciences: Strategy Effectiveness and Program Improvement

Abstract

This case study investigates the Civil Service Review Program at the College of Arts and Sciences, CBSUA, with a focus on evaluating the effectiveness of implemented intervention strategies in addressing program challenges and their impact on overall program outcomes. Employing a mixed-methods approach, the study utilized a researcher-developed questionnaire and document analysis of program records to collect both qualitative and quantitative data. Participants were purposively selected from students who had completed the review program and taken the Civil Service Examination, providing first-hand insights into program performance. Ethical protocols, including informed consent and confidentiality, were strictly observed.
Findings indicate that while the program contributes to examinee preparation, several challenges, such as inflexible scheduling, outdated materials, unclear communication, inconsistent participant engagement, and technical limitations, impede its overall effectiveness. Evaluation of the strategies implemented to address these challenges reveals varying degrees of success in improving program outcomes, highlighting areas that require further enhancement.