The Interconnectedness of “Value-Skills” and Organizational Citizenship Behaviour: A Theoretical Framework with special reference to IT Industry

Abstract

Modern IT workplaces demand more than just technical proficiency. "Value skills"—such as ethical decision-making, empathy, and adaptability are increasingly recognized as vital for fostering Organizational Citizenship Behaviour (OCB), which enhances organizational effectiveness. Studies of Indian IT professionals report that constructs associated with “value skills” bear positive relationships with organizational citizenship behavior (OCB). In one study, work values correlated significantly with OCB, while another linked component of psychological capital (hope, optimism, resilience, self‐efficacy) with change-oriented OCB. Engagement, seen as both an intellectual and emotional involvement in work, and job embeddedness, defined by an employee’s fit, links, and sacrifices, show consistent positive associations. One study focused on IT professionals found that workplace inclusivity enhanced commitment, organizational identification, and creativity.