User's Perceptions of Libraries Physical Infrastructure Facilities in United Arab Emirates and India: A Comparative Study

Abstract

This study presents a comparative analysis of the physical infrastructure of university libraries in India and the United Arab Emirates, focusing on user satisfaction in reference sections. Data were collected through structured questionnaires at Visvesvaraya Technological University (VTU), India, and the University of Wollongong in Dubai (UOWD). Findings reveal that users at UOWD report higher satisfaction levels compared to VTU. Key areas of satisfaction include seating (89.7%), study spaces (81.4%), welcoming environment (87.2%), seminar rooms, Wi-Fi (82.7%), power outlets (85.1%), and lighting (89.0%). Overall, users expressed positive views on the libraries' physical infrastructure.