Safety and Security of Guest in Hotels

Abstract

The hotel industry is one of the most important components of the broader service industry, providing customers with overnight lodging. Many tourists consider the hotel to be their temporary home during their stay in the country, so they are looking for a place that will provide them with both comfort and safety. The research determines the safety and security of hotel guests. To ensure that every customer who arrives feels welcomed, pampered, and completely secure in their temporary living situation.
This research was conducted to assess the safety and security of guest in hotel. Identified the problems encountered by guest during stay and proposed an action plan. This study utilized a descriptive-correlation method. A survey questionnaire created by the researcher was distributed to four hotels in Ormoc City to collect data for this study. A total of 80 registered guests were surveyed with specific inclusions criteria: registered guest who stayed at least one night in hotel. Pilot test is made for Cronbach’s Alpha Reliability Test. Prior the treatment of data statistical table is presented and tabulated by data analyst.
Findings indicate that the guests are highly satisfied in the safety and security measures implemented by the selected hotels. However, complaints from guests are unavoidable and minor problems encountered by guest are reported and observed during their stay. There is no significant relationship between the profile of the guest and their safety and security and there is no significant difference between and among the performance of the safety and security of guest. The following are strongly advised by the researcher: The proposed action plan's implementation; and further research.