Mobile Computing as a Catalyst for Retail Supply Chain Collaboration: Insights from Ilorin, Nigeria

Abstract

Objectives: This study explores how mobile computing technologies such as smartphones, online platforms, and mobile payment systems, shape supply chain collaboration among fast-moving consumer goods (FMCG) retailers in Ilorin, Kwara State, Nigeria. The aim was to determine whether these technologies contribute equally to collaboration outcomes and to highlight the contextual factors that may influence their effectiveness. Methods: A quantitative approach method was adopted, with data collected through structured surveys and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 3.0. The measurement model demonstrated strong reliability and validity, with factor loadings above 0.70, Cronbach’s alpha and composite reliability exceeding 0.70, and average variance extracted (AVE) scores above 0.50. Discriminant validity was confirmed using both the Fornell-Larcker criterion and the heterotrait-monotrait (HTMT) ratio. Results: The findings of the research revealed mixed results. That is, it revealed that online platforms significantly enhance supply chain collaboration, improving communication, coordination, and efficiency. In contrast, mobile payment systems showed a significant but negative relationship, while smartphones had no meaningful effect. These results suggest that adoption alone is insufficient; effective integration strategies and supportive infrastructure are critical to realizing the benefits of mobile technologies. Conclusions: This study provides empirical evidence from an emerging market context, showing that not all mobile technologies contribute equally to collaboration. It underscores the importance of strategic deployment, investment in infrastructure, and training to maximize digital transformation benefits. Future research should investigate barriers to mobile payment integration and explore strategies for leveraging smartphones more effectively, while encouraging retailers to capitalize on the proven advantages of online platforms.