Organizational Commitment, Adaptive Performance and Job Satisfaction of Hotel Employees in Region XII

Abstract

This thesis study entitled “Organizational Commitment, Adaptive Performance and Job Satisfaction of Hotel Employees in Region XII” investigated the level of organizational commitment, adaptive performance and job satisfaction of hotel employees and designed to yield an intervention program that will help increase if not sustain the above-mentioned variables. The study consisted of 10 problems and 3 hypotheses. The research instrument which was an adapted 4-part questionnaire was administered to 782 hotel employees, 91 of which are managers/administration and 691 are employees of two-to-four stars hotels in Region XII accredited by the Department of Tourism to examine the level of organizational commitment, adaptive performance and job satisfaction of hotel employees. It used the descriptive research design particularly descriptive normative survey and correlational research to determine the level of organizational commitment, adaptive performance and job satisfaction of hotel employees. The paradigm of the study was the IPO (input, process, and output) where each variable was thoroughly discussed in the review of related literature and studies. The data were statistically analyzed using the frequency count, percentages, mean, standard deviation, t-test, ANOVA and Pearson r. The result shows that respondents were often committed to the organization, often performed adaptively and often satisfied with their job. The hotel is therefore, urged to improve the level of organizational commitment, adaptive performance, and job satisfaction of hotel employees. Relative to the result of the study, an intervention program in a form of revisiting the policy manual and strategic planning is proposed.