Workplace Conflicts and their Effects on Healthcare Organizational Performance in Ghana: A Desk Review

Abstract

This desk review aims to examine the impact of workplace conflict on the quality of healthcare delivery in Ghana, with a particular focus on the clinical care profession. It examined existing literature, documents, and reports to gather information, identify patterns, the causes, consequences, and potential solutions to workplace conflict in Ghana's healthcare sector, and conclude.
The major findings of the review are that workplace conflicts in Ghana's health sector are caused by inadequate staffing, poor resource allocation, and communication breakdowns, amidst workforce shortages and limited resources, and can lead to reduced patient care and staff turnover. The findings imply significant consequences for Ghana's healthcare delivery, including compromised patient care, healthcare professional burnout, inefficient resource use, regional disparities, and staff retention challenges.
The review concludes that implementing conflict management training, early detection, collaborative problem-solving, effective communication, addressing systemic issues, and leadership support can reduce workplace conflicts in Ghana's health sector.