The Role of Records Management in Enhancing Compliance and Operational Efficiency in Real Estate Management Companies in Zimbabwe.

Abstract

This study focuses on the role of records management in enhancing compliance and operational efficiency in Real Estate Management Companies in Zimbabwe. Records management is very important in the real estate industry to effectively manage their records for compliance and operational efficiency. However, records management in real estate management is not taken seriously resulting in missing vital records, thereby jeopardizing the whole operations. The study focuses on how records management helps real estate companies follow the law and work more efficiently. The study employed a triangulation research method, using questionnaires with both open and closed questions, interviews, cognizance institution discussions and documentary evaluation along with purposive sampling technique where 50 participants with the knowledge of records management and real estate management were chosen to participate in the study. Data was collected through interviews, focus groups, and document reviews of policies and was analysed in themes that emerged from the data collection process. The major finding was that real estate has basic ideas about records management but lacked the professional records management standards and best practices. This resulted in the mismanagement of records in real estate. The study recommends that real estate industry employ qualified records management practitioners to manage real estate records.