Safe Space: Consultation and Student Concern Management System for St. Clare College of Caloocan

Abstract

The study entitled “Safe Space: Consultation and Student Concern Management System for St. Clare College of Caloocan” was developed to provide students with a secure, accessible, and confidential platform where they can express personal, academic, and school-related concerns without fear of judgment. The study aimed to address the challenges faced by the institution in managing student concerns through traditional and unstructured processes, which often result in delayed responses, poor communication, and lack of proper monitoring.
The researchers designed and developed a web-based system that allows students to submit concerns, request consultations, and monitor the status of their concerns in real time. The system also enables administrators and consultants to manage cases efficiently through organized records, notifications, reporting tools, and monitoring features. The proposed system promotes confidentiality, accessibility, accountability, and improved communication between students and school personnel.
This study used the descriptive and developmental research design with the Agile Software Development Life Cycle (SDLC) as the development approach. Data were gathered through surveys, interviews, and questionnaires conducted among students and school personnel of St. Clare College of Caloocan. The collected data were analyzed to determine the effectiveness and acceptability of the proposed system.
The findings of the study revealed that the Safe Space system improved the efficiency of concern management, enhanced communication between students and administrators, and encouraged students to seek guidance and support more comfortably. The system also provided a more organized process for monitoring and responding to student concerns. Therefore, the researchers concluded that the proposed system is an effective tool in promoting student well-being and strengthening support services within the institution.