Bus-To-Go PH: A Dual-Platform Bus Scheduling and Reservation System with Mobile Booking and QR Code E-Ticketing

Abstract

A bus scheduling and reservation system with mobile booking and QR code e-ticketing was developed and assessed. Common problems involving provincial bus trips were lengthy terminal line ups, difficult access to available trips information, hassle booking procedure, non-existent advanced seat reservation, and last-minute fare information. A dual-platform system consisted of a web-based application for bus company administrators and an Android application for passengers were designed to solve these problems. Administrative tasks such as company profile setup, bus, terminal, driver, and admin management, schedule creation, fare setting, and reservation transaction reviewing were implemented on the web-based platform. Trip searching, bus type and seat selection, payment method selection, and QR code generation for electronic ticketing were implemented on the mobile application. Technologies used in developing these systems are HTML, CSS, JavaScript for web, Node.js and Firebase with Firebase CLI for server, and Java, Android Studio and Atom IDE for mobile application development. Methodology used was a developmental research design with descriptive evaluation. Ten IT experts using selected ISO/IEC 25010: 2023 software product quality criteria evaluated the web-based application. Forty Android end-users using Mobile App Rating Scale’s dimensions evaluated the mobile application. Results revealed that the web-based application achieved an overall mean of 4.20 which is interpreted as Good. The android application achieved an overall mean of 4.37 which is interpreted as Excellent. Both systems can be considered functional, usable, and acceptable.