Reward and Recognition Practices and Job Satisfaction in Casual Dining-Restaurants in Metro Manila

Abstract

This study examined the relationship between reward and recognition practices and job satisfaction among managers, supervisors, and staff in selected casual dining establishments in Metro Manila. It analyzed how recognition systems, perceived fairness of rewards, supervisory support, and workplace conditions influence employee satisfaction while identifying key workplace challenges. A mixed-methods design was employed, integrating survey data from 90 respondents (15 managers, 15 supervisors, and 60 staff) with semi-structured interviews.
Results indicate that reward and recognition practices are generally highly implemented, particularly in terms of timely acknowledgment, consistent feedback, and equitable access to rewards. Job satisfaction was also rated highly, with employees emphasizing positive workplace relationships, meaningful roles, and supportive supervision. Statistical analysis revealed a moderate, significant relationship between reward and recognition practices and job satisfaction (r = 0.507, p < .001). However, the strength of this relationship suggests that additional factors such as interpersonal dynamics and organizational culture also play a substantial role.
The findings underscore the need to strengthen performance-based rewards, improve consistency in recognition practices, expand non-monetary incentives, and enhance supervisory support. These strategies may improve employee satisfaction, service quality, and long-term sustainability in the hospitality sector.