Web Appointment and Record System for Tub N Cup Pet Grooming Café Using First Come First Serve Scheduling

Abstract

A web-based appointment and record management system titled “Web Appointment and Record System for Tub N Cup Pet Grooming Café Using First-Come, First-Served (FCFS) Scheduling” was designed and developed for Tub N Cup Pet Grooming Café, a local business that offers pet grooming services, to address inefficiencies caused by manual appointment handling, long waiting times, and disorganized customer records. The system enables pet owners to schedule grooming appointments online, maintain digital pet records, and reduce reliance on walk-in scheduling, thereby improving overall service efficiency. The platform was developed using HTML, CSS, and JavaScript for the front-end interface, PHP and Laravel for back-end processing, and MySQL for database management within a XAMPP environment. The First-Come, First-Served (FCFS) scheduling method was implemented to ensure fair and systematic appointment prioritization.
The study employed a quantitative descriptive research design and followed the Agile-based System Development Life Cycle (SDLC) in developing and evaluating the system. System evaluation was conducted using the ISO/IEC 25010 software quality model, focusing on functionality, reliability, efficiency, usability, security, and portability. A total of 100 respondents, consisting of 50 user respondents and 50 technical respondents, participated in the evaluation using a structured questionnaire and a 4-point Likert scale. Results showed high levels of acceptance and satisfaction, with overall weighted mean scores of 3.5 from user respondents and 3.3 from technical respondents, both interpreted as Strongly Agree. These findings indicate that the developed system is effective, reliable, and user-friendly, and can serve as a practical digital solution for improving appointment management and customer experience in a pet grooming business environment.